Frequently Asked Questions
Here are the answers to the most frequent questions we receive. Please check them out before contacting support:
Q: My Magazine App is crashing.
A: The Magazine App has been battle tested and most likely the issue is on your device. The first thing you need to do is follow Apple guidelines here: http://support.apple.com / kb / ts1702. (spaces included)
Q: I’m not getting the new mags delivered automatically.
A: We love Apple but even they are not perfect. Push Notifications are awesome but sometimes the user’s ipad can drop push notification connection. Weird but it happens. What you can do is to turn off Wifi, turn on Airplane mode, then reconnect to wifi. Something else you can try is to connect to another wifi network for a while and then switch back to yours. Restarting your iPad can also sometimes help.
Q: How do I take a screenshot with my iPad?
A: Simply click on the Home Button and the Power Button at the same time.
Q: How can I cancel my Magazine subscription?
A: Here are the steps, Tap on Settings App, Scroll and Tap on Store, Scroll down and Tap on your Apple ID. Then Tap on “View Apple ID”, Enter your Password, Scroll Down and Tap on Manage in the Subscriptions Section, You will see your Magazine subscriptions, Tap on the one you want to cancel. Your Current Subscription details will be shown, Turn auto-renewal to OFF.
If none of the above resolves your questions, please contact our support department at support @ bookmarketingmag.com.